October 6, 2009: 3CX Phone System v8.0 Released
3CX Phone System for Windows is a software-based IP PBX that replaces a traditional proprietary hardware PBX / PABX. 3CX’s IP PBX has been developed specifically for Microsoft Windows and is based on the SIP standard – making it easier to manage and allowing you to use any SIP phone (software or hardware). A software-based IP PBX / PABX offers numerous benefits:
- No need for separate phone wiring – phones use computer network
- Easier to install & manage via web-based configuration interface
- A software-based IP PBX is far less expensive than a hardware-based PBX / PABX
- Employees can move offices without requiring any changes in the wiring or IP PBX configuration
- Choose from the many SIP based hardware phones instead of getting locked in with one vendor
- Receive & Make calls via the standard PSTN using VOIP Gateways
- Save on call costs using any SIP VOIP service or WAN.
Eliminate PBX headaches with 3CX IP Phone System!
Evolve your communications with 3CX Phone System for Windows - an IP Phone System that completely replaces your proprietary PBX, supports standard SIP soft/hard phones, VOIP services and traditional PSTN phone lines. 3CX Phone System is far less expensive than a traditional PBX and can reduce call costs substantially by using a VOIP service provider. Its web-based administration makes phone system management easy. 3CX Phone System eliminates the phone wiring network and allows users to hot desk simply by taking their phone. Key Features:
- Complete phone system - Provides call switching, routing & queueing
- Purchase cost dramatically lower than a traditional hardware PBX
- Scaleable - Unlimited extensions and phone lines. No proprietary expansion modules needed!
- Web based configuration & status indication - Easy phone system management!
- Unified messaging - Receive voice mail via e-mail
- Auto attendant (e.g. 1 for sales, 2 for support, etc.)
- Reduce long distance and inter office call costs
- No more expensive proprietary system phones - Use standard SIP phones
- Eliminate the phone wiring and make moving offices easier
What's New in 3CX Phone System v8.0?
New version 8 completes unified communications offering with text chat, remote phone management, CRM integration and call center features
Full CRM integration
Version 8 now includes full integration with Microsoft Outlook & Salesforce.com. Users of the system can automatically launch calls from Outlook without having to enter the number on the phone. All calls are automatically logged for better reporting. Inbound calls can automatically be matched to a customer record based on caller ID.
Improved 3CX Assistant
The 3CX Assistant, a Windows utility that allows desktop call control and shows presence of other users, now includes the ability to trigger recording of a phone call, as well as an integrated corporate and personal phonebook for each launching of calls. It also features an integrated soft phone, and can be used from remote locations.
Improved Call Center features
3CX now boasts advanced Call center features at a fraction of the price of traditional PBX solutions. A ‘Call Barge-in’ feature allows supervisors to literally barge in to calls. A prioritized Hunt Queue strategy allows the order to be determined in which calls should be distributed to agents. With this queue strategy it is possible to do skills based routing. A ‘ring all’ queue strategy was also added.
Mobility
Additional mobility features have been added. Calls forwarded to a mobile can be sent to company voice mail if not answered or refused by the callee, making the call forwarding feature more practical. In addition the web based MyPhone user Portal was extended to include new pages for Outbound/Inbound/Missed calls. The MyPhone portal now also includes a new, easier to use, Call Forwarding interface, as well as an extension monitoring page. Presence of other users, as well as key extension settings, can now be monitored from anywhere in the world and from any operating system!
Other features
- Ability to black list callers
- Company and Personal phonebook for easy launching of calls
- Provision personal phonebook to selected IP phones
- Improved IP Phone management: Monitor all connected IP phones and re provision or reboot if necessary
- Secure RTP – ability to encrypt voice
- Instant messaging feature
- Support for the new low cost Cisco SMB phones